Preparing service level agreements  is now an essential part of the business service framework for all providers of IT services, other services and service related products.  The service level agreement is a negotiated Agreement between the Supplier and the Client for the delivery of an agreed set of services over an agreed period and for an agreed fee.   However service level agreements are often based on standards that are considered inadequate and there is still a tendency for management to underestimate the complexities involved.

The Service Level Agreement Toolkit has been designed to bring you quickly and easily up to speed and offers one of the easiest approaches available today to simplify these complex processes into easily understood steps. It provides supportive information for providers and users alike in that it explains the process from a fully independent perspective.  From US$ 195.00