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The SLA Toolkit is
designed to get you started easily and effectively
towards developing a professional service level
agreement. Each stage of the process is fully
supported with suggested templates together with easy to
understand guidance on how to complete and amend that
particular section of the agreement.
The introduction and
scope sections of the service level agreement require
the details of the parties, commencement dates and a
detailed analysis of the services to be provided to be
specifies within the agreement. The use of
exhibits to specify the details of the technical
services simplifies the main text of the agreement and
enables future changes to be incorporated without
difficulty. |
