All elements of service quality should be measurable against a standard or benchmark in order to establish cost effective ways of improving customer service quality and customer satisfaction. This component provides a form of benchmark to measure your own helpdesk against and enables you to consider the issues on a step-by-step basis. The Self-evaluation Help Desk Checklist is provided to enable organizations to check out their current arrangements against this best practice approach to delivering quality Help Desk services. This review process should be revisited periodically to ensure that your Help Desk still meets the required standards.