The Help Desk Management Toolkit offers one
of the easiest approaches available today to simplify complex
Help Desk processes into easily understood steps. It provides
supportive information for providers and users alike in that it
explains the process from a fully independent perspective.
This comprehensive toolkit is a must for Help Desk and Call Center managers and supervisors. It provides a substantial amount of practical no-nonsense guidance on the key aspects of managing a Help Desk or Call Center.
Need to improve Help Desk standards and understand the
complexity of service level management. Make sure the Help Desk Management Toolkit is the first addition
to your "virtual" bookshelf. From US$ 195.00.
